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Dear Southwest Airlines

In the future you should not:

Send Ominous emails to your rapid rewards customers telling them that TSA Changes to their Rapid Rewards accounts are REQUIRED

Then:

Provide error messages when your Online system suddenly receives thousands of hits that say "Your account is currently unavailable: Please contact Southwest Airlines for assistance."

Then:

Have 40 minute to 1 hour and 2 minute hold times.

Comments

( 1 comment — Leave a comment )
fallensoul48071
Oct. 8th, 2009 10:00 pm (UTC)
agreed.
( 1 comment — Leave a comment )