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Xbox 360 error E74

I am now thru my SECOND xbox 360 elite.. My replacement for the Red Ring Of Death failed this morning with E74.. E74 is not covered like RROD. So Microsoft wants me to pay 119.99 to repair it.. My Counter Argument was that the REPLACEMENT they sent me for the original RROD didn't even last ONE YEAR (it failed in April of last year). But my warranty only extends to the 1 year of my original purchase. They couldn't repair my original and so they sent me a refurb. I argued that surely the customers expectation was that a refurb would last one year! They thru the "Terms and Conditions" I agreed to by purchasing it in my face. I countered by asking them if THEY were the customer would they be happy with having two XBOXs fail inside of one year? I got to a manager who told me the same story, when I asked for HIS manager I was told I would get a call back within 24 to 48 hours and got a case number. He also told me the call was recorded. Boy, I'd love to hear that. Maybe they'll send me a copy.

So we will see how it goes.

p.s. I'm using the spare I bought last year when it failed originally.. Now I just have to hope IT doesn't fail. ;)

Comments

( 6 comments — Leave a comment )
madush69
Mar. 15th, 2009 06:14 pm (UTC)
PS3 anyone?
michael622
Mar. 15th, 2009 09:07 pm (UTC)
LOL. You have .. a /spare/ Xbox? So ... it's not like you're actually missing anything. You have ... a spare. *ROFL*

God I love you. :)
sudrin
Mar. 16th, 2009 12:30 pm (UTC)
Well, originally it was kind of a "Joke" having a spare.. until now.
galador42
Mar. 16th, 2009 01:13 pm (UTC)
Hmm, I read the more recent post before I read this one. Sounds like you talked to a supervisor already, flared up red, and got shut down. Anger only leads to the dark side! The whole thing sucks.
sudrin
Mar. 16th, 2009 01:43 pm (UTC)
I stayed calm for a long time, but there is only so much "Reading from the book" I can take. Or hearing the phrase "Terms and conditions" thrown in my face. I actually do have a ticket open with them and a supervisor is "Supposed" to call me within 24 to 48 hours. I really feel i'm in the right on this one.
ext_139893
Mar. 28th, 2009 03:32 am (UTC)
have tried a few different ways to fix my xBox using the youtube guides, etc... still getting the ring of death.
( 6 comments — Leave a comment )